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 WARRANTY
KWA Performance Industries,
Inc. is committed to serve our customers with the finest quality products, the
highest level of service, and customer satisfaction. Because of this, we offer a
45-day warranty on all KWA products we import and distribute.
Warranty Coverage
Except as specified below, this warranty covers all
defects in material and workmanship in KWA products occurring during the above
warranty periods. The following are not covered by the warranty: (1) Any product
which is not imported and distributed in the U.S.A. by KWA Performance
Industries, Inc. (2) Any products not purchased in the U.S.A. from an KWA
AUTHORIZED RESELLER (Note: KWA AUTHORIZED RESELLER can be identified by KWA
AUTHORIZED RESELLER sticker displayed in the store. If you are uncertain as to
whether a dealer is a KWA AUTHORIZED RESELLER, please contact KWA Performance
Industries, Inc. as listed above). (3) Damaged deterioration or malfunction
resulting from: a) Accident, act of nature, abuse, misuse, neglect, unauthorized
product repair, opening of or modification or failure to follow instructions
supplied with the product. b) Repair or attempted repair by anyone not
authorized by KWA Performance Industries, Inc. c) Removal of the orange safety
tip. (4) Use of the product outside the U.S.A. (5) Damaged batteries or improper
use of bullets (BBs), or non approved propellants (ie. Propane, Red Gas,
134a…etc.) (6) Use in industrial, commercial, and/or professional applications.
How To Obtain Warranty Service
If your product needs service, it may be taken or
shipped to KWA Performance Industries, Inc. The following procedures apply
whenever your unit must be transported for warranty service:
- You must submit a ticket on the
Help Desk at www.kwausa.com/support to obtain an RMA number. THE RMA NUMBER
MUST BE CLEARLY MARKED ON THE OUTSIDE OF THE PACKAGE. PACKAGES WITHOUT AN
RMA NUMBER CLEARLY MARKED WILL BE REFUSED AND RETURNED TO THE SENDER.
- You are responsible for
transporting your unit or arranging for its transportation.
- If shipment of your unit is
required; you must pay the initial shipping fee, but we will pay the return
shipping charge if the repairs are covered by the warranty.
- WHEN RETURNING YOUR UNIT FOR
WARRANTY SERVICE, A COPY OF THE ORIGINAL SALES RECEIPT MUST BE ATTACHED.
- You must include the following:
RMA number, your name, address, daytime telephone number, model and serial
number (if applicable) of the product and a description of the problem.
This Warranty is Only Valid in
the United States
If your product does not require service, but you have
questions regarding its operation, please contact our Technical Services
Department as listed below.
THIS WARRANTY IS EXPRESSLY MADE IN LIEU OF ALL OTHER
WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION, WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
OUR LIABILITY IS LIMITED TO THE REPAIR OR REPLACEMENT,
AT OUR OPTION, OF ANY DEFECTIVE PRODUCT AND SHALL IN NO EVENT INCLUDE INCIDENTAL
OR CONSEQUENTIAL COMMERCIAL OR PROPERTY DAMAGES OF ANY KIND. WE ARE NOT
RESPONSIBLE FOR PRODUCTS LOST, STOLEN AND/OR DAMAGED DURING SHIPPING.
SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AND
IMPLIED WARRANTY LASTS AND/OR DO NOT ALLOW THE EXCLUSION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO
YOU.
This warranty gives you specific legal rights, but you
may also have other rights which vary from state to state. This Warranty may not
be altered other than in writing signed by an officer of KWA Performance
Industries, Inc.
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